Travel Card applicant

Bus passes are changing

Bus pass holders across Wales will need to apply for their new-style Concessionary Travel Card between now and December 2019.

We apologise that the online application portal is currently unavailable. We’ve been extensively testing the site and upgrades are now in place. Before we relaunch the site, we’re working with Age Cymru to carry out further user testing and we expect to reopen the online portal early next week (w/c 23 September 2019). 

If you’re able to apply online or ask someone you trust to apply online on your behalf, we’re advising you wait for the portal to be back up and running as the online process will be quicker and easier. 

Your local council can still process applications for new cards and issue replacements for lost or damaged cards. You must contact your council for all Disabled plus Companion card applications.

If you’d prefer to apply by paper - you can download an application form or collect one from your local council from next week.

There’s plenty of time to apply and your current bus pass will continue to be accepted for travel until 31 December 2019. Online application forms take up to 15 working days to be processed and to arrive in the post.

Thank you for your patience. 

Transport for Wales exists to drive forward the Welsh Government’s vision of a high quality, safe, integrated, affordable and accessible transport network that the people of Wales are proud of. Transport for Wales is key to delivering the Welsh Government’s key themes as set out in Prosperity for All: The National Strategy.

For Wales and its people to thrive, we need to be connected – to one another, to the services we need and to open up new opportunities. Our work focuses on making these connections happen – by planning, commissioning and managing efficient transport networks and by drawing on the very best skills from across industry, government and society.

We are creating a transport network fit for the future that contributes to the long-term sustainability of Wales and those communities connected to us.