Customer Experience Manager

Transport for Wales is recruiting a Customer Experience Manager to join the Commercial & Customer Experience team.

The Customer Experience Manager will work with the TfW Rail Services team and the wider company to ensure a continuously improving experience for passengers. Reporting to the Head of Customer Experience, the Customer Experience Manager will be responsible for developing and delivering a range of projects and initiatives to improve customer experience on the railway.

The Customer Experience Manager will support the Head of Customer Experience in developing and delivering a new blueprint for great service, ensuring that the customer is at the heart of everything we do. Working collaboratively with colleagues across the company and with third parties, the Customer Experience Manager will provide input into the development of the Transport for Wales brand across various channels, promoting a ‘one tone of voice’ approach, and will focus on the customer experience to ensure that customers consistently receive a great service.

For more information and to apply, please download the job description below and follow the instructions.

Download: Customer Experience Manager.pdf

Closing Date: 10:00am on 26 February 2019.

Please contact our team if there are any device accessibility issues.