Senior Customer Experience and Innovation Manager

Transport for Wales is recruiting a Senior Customer Experience and Innovation Manager to join the Customer Experience team.

The Senior Customer Experience and Innovation Manager will be responsible for developing and delivering a new blueprint for great service, ensuring that the customer is at the heart of everything we do. Working collaboratively with colleagues across the company and with third parties, the Senior Customer Experience and Innovation Manager will provide input into the development of the Transport for Wales brand across various channels, promoting a ‘one tone of voice’ approach, and will focus on the customer experience to ensure that customers consistently receive a great service.

For more information and to apply, please download the job description below and follow the instructions.

Download: Senior Customer Experience and Innovation Manager.pdf

Closing Date: 10:00am on 14 December 2018.

Please contact our team if there are any device accessibility issues.