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Contact Us

How to Contact Transport for Wales

Transport for Wales Rail Services

TfW Rail Services runs the Wales and Borders rail service and operates stations for Transport for Wales.
For the latest information including timetables, tickets and customer services, please visit tfwrail.wales or:
For lost property, please visit https://tfwrail.wales/lost-property
Postal address
Customer Relations
Transport for Wales Rail Services
St. Mary's House 
47 Penarth Road 
CF10 5DJ
Travel information
If you're looking for public transport information such as journey planning, timetables or travel advice, please visit Traveline Cymru.


TfW Corporate Enquiries

Transport for Wales is the not-for-profit company driving forward the Welsh Government’s vision of a high-quality, safe, integrated, affordable and accessible transport network. 

General enquiries: contact@tfw.wales
Recruitment: recruitment@tfw.wales
Media: media@tfw.wales

Postal address

Transport for Wales
South Gate House
Wood Street
CF10 1EW

Website issues

If you've experienced an issue while using our website, please email webteam@tfw.wales and include a description of the problem, a link to the specific page(s), the name and version of your web browser and which operating system you are using. We also welcome your feedback on how we can improve the site.