Performance and Impact
We’re delivering improvements to the public transport network in Wales. Find out additional information about our objectives, how we operate and our achievements.
Our passengers deserve a high quality, reliable and punctual service, so we’ve introduced a new set of performance metrics, unique to TfW, focussed on delivering a greater experience for our passengers.
In the past, rail targets were measured by Public Performance Measures which meant that it would be acceptable for a train to be late for most of a journey but arrive on time at last scheduled stop. Often this would be achieved by missing stops to ‘catch up’ with the timetable.
TfW doesn’t believe that this approach is right for our passengers, so we’re measuring two essential targets, to help improve our services and customers’ journeys: Passenger Time Lost and Short Formations.
Passenger Time Lost is a new metric which measures average lateness at multiple stops on a journey, allowing us to track our customers’ experiences with the aim to ensure that passengers arrive at their destination on time.
Short Formations takes in account of capacity, where it measures the percentage of services that operate below the capacity required in the timetable
We’re aiming to provide our customers with the best possible service and believe that these new targets ensure that passengers are not consistently impacted by cancellations and missed station stops during times of disruption.
Indicative Current Period Performance Stats
Some particular service affecting incidents are reviewed with Network Rail and Transport for Wales, and therefore need to be investigated thoroughly before resolving. Due to this, performance results are indicative only when first published on the website and can differ slightly to 4 weeks later when such reviewed incidents are then resolved.
Previous Period Performance Stats
Customer Satisfaction Survey
Annual Report and Financial Statements
Independent Autumn Investigation Summary
Transport for Wales commissioned Metropolitan Railway Consultants to investigate the causes of disruption experienced by TfW Rail Services’ fleet in the autumn of 2018.
Internal Audit Charter
Internal Auditing is an independent and objective assurance and consulting activity that is guided by a philosophy of adding value and providing insight to improve the operations of Transport for Wales.
Communications strategy 2019