TfW Rail Services operates the Wales and Borders Rail Service.
To book tickets or find information relating to your journey including route maps, timetables, station information, please visit tfwrail.wales.
TfW Rail Customer Relations
To contact the customer relations department, please call 0333 3211 202. Lines are open from 08:00 – 20:00 Monday to Saturday and 11:00 – 20:00 on Sundays. You can also email firstname.lastname@example.org.
For information on passenger assistance, please visit tfwrail.wales/passenger-assistance.
For delay compensation, please visit tfwrail.wales/delay-compensation.
Additional contact details can be found at tfwrail.wales/contact-us.
TfW Rail Social Media
On social media, follow:
TfW Rail Media Enquiries
Please contact email@example.com in the first instance.
For operational questions or those requiring a response out of hours, please call 0330 321 1180.