Travel Card applicant

Bus passes are changing

Bus pass holders across Wales will need to apply for their new-style Concessionary Travel Card between now and December 2019.

We apologise that the online application portal is currently unavailable. We’ve been extensively testing the site and upgrades are now in place. Before we relaunch the site, we’re working with Age Cymru to carry out further user testing and we expect to reopen the online portal early next week (w/c 23 September 2019). 

If you’re able to apply online or ask someone you trust to apply online on your behalf, we’re advising you wait for the portal to be back up and running as the online process will be quicker and easier. 

Your local council can still process applications for new cards and issue replacements for lost or damaged cards. You must contact your council for all Disabled plus Companion card applications.

If you’d prefer to apply by paper - you can download an application form or collect one from your local council from next week.

There’s plenty of time to apply and your current bus pass will continue to be accepted for travel until 31 December 2019. Online application forms take up to 15 working days to be processed and to arrive in the post.

Thank you for your patience.